Refund policy

RETURNS & EXCHANGES    
Need to make a return or an exchange?  
Just follow these simple steps: 1) Send an email to: help@truwear.com to tell us why you want to return/exchange your product. 2) Wait for a return email from Truwear that will have a return label attached. 3) Print off the return label, attach it to the package, and send it in the mail; we’ll take care of the rest.    

or reach out to https://truwear.loopreturns.com/ 
RETURN & EXCHANGE POLICY   
Classic Items 
If any classic item in your order does not meet your expectations, return it, within 30 days from the date of purchase with a flat rate return and processing fee of $5.00 USD to receive a full refund, or exchange for a different size, color, or style. If you have need to return an item past the 30 days window, we will accept items up to 60 days after purchase for store credit. All returned items must be in their original, unworn, resaleable condition with hang tags still attached to be eligible for a refund or exchange. This return and exchange policy does not cover ordinary wear and tear, or damage caused by improper use or accidental damage. After your return has been processed, you will receive a confirmation email with details of your refund, new item, or store credit. If your return is for store credit or an exchange, it will be available as soon as your returned item is received and processed (typically 1–2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time (of up to 10 business days after we receive your return item) for the funds to post to your original form of payment.   
Premium, Limited Edition, Customized, and Clearance/Final Sale Items 
Sales of premium, limited edition, customized, and clearance items are final. No returns or exchanges are allowed for these items. 
By purchasing from us, you agree to this policy. 
DAMAGED OR DEFECTIVE ITEMS   
We are committed to delivering the highest quality professional wear 100% of the time. Unfortunately, on very rare occasions, damaged or defective items evade our quality control measures and ship to our valued customers. If you believe that you have received a damaged or defective item, please let us know immediately at help@truwear.com. We will respond as quickly as possible and do all that we can to fulfill our commitment.